All orders received on or before noon (Indian standard time) will be shipped within 3 business days.
All orders received after NOON (Indian standard time) will be shipped within 4 business days.
All orders placed on public/national holidays, weekends, or other holidays recognized by www.rentiofoods.in will be shipped within 4 business days.
In rare cases of unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment-processing times may be delayed.
Ordered items will be shipped within 3-4 business days from the date of order. In the event of unforeseen delays outside of our control, the estimated shipping date is subject to change without notice.
SHIPPING METHODS & DELIVERY TIMES
We send all orders via reputed courier partners. You can log on to www.rentiofoods.in and check the details of the shipment and courier partner.
Proof of signature may not be possible for all deliveries. It is the responsibility of the customer to be available to receive the package. If the customer is not available, the package may be left at the destination address at the discretion of the carrier.
Coupon codes are valid until deactivated by Rentio. We limit one coupon code per person. Valid for the customers in India only. Discount does not apply to shipping and handling or tax. Offers are subject to change or expiration at any time at Rentio’s sole discretion.
www.rentiofoods.in will fulfil your order in a timely and efficient manner. In case the package is returned for ANY reason, you will still have to pay the original shipping fee. If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. We do not accept product exchanges. For more information on our Return Policy, please read the Return Policy on our website.
For all orders, please provide your complete street address with pin code and nearest landmark.
We use several different shipping carriers depending on the type of shipment and geographic location.
FREE SHIPPING OFFER:
A shipping fee is applicable on All orders of Any value delivered to Any destination within India.
We could offer a discount for a limited period on the shipping fee (it can be up to 100% off on the shipping fee). The same shall be displayed on the website on the product page or offers or at the checkout page.
Free standard shipping is automatically applied to your order after other discounts are applied. And before taxes and handling charges are added.
Offers are subject to change or expire at any time at Rentio’s sole discretion.
Shipping discount coupons are non-transferable or redeemable for cash or credit towards any purchase.
In case of a refund due to the return of products or for any other reason, the standard shipping fee will be deducted from the refund.
The shipping cost for domestic standard service is Rs 30 per 500 gms of packaged product*
*Any special handling costs will be reflected in your cart at the time of checkout.
How do I make payments on Rentio?
Rentio offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Rentio’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking and e-wallets to make your purchase.
Rentio also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Rentio?
There are NO hidden charges when you make a purchase on Rentio. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay (shipping and handling excluded).
Credit cards: We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card, you will need to enter your card number, expiry date, three-digit CVV number (found on the back of your card). After entering these details, you will be redirected to the bank’s online payments page for entering the online 3D Secure password.
Debit cards: We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card, you will need to enter your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page to enter your online password (issued by your bank) and the payment is complete.
Is it safe to use credit/debit cards on Rentio?
Your online transaction on Rentio is secure with the highest levels of transaction security currently available on the internet. Rentio uses encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Rentio are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What are the measures Rentio takes to prevent card fraud?
Rentio realises the importance of strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologise for any inconvenience that may be caused to our customers and we request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
What is a 3D secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.
The 3D Secure password adds a layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can safely use your card for online purchases.